Concerns,
answered here.

Retail hubs (select shops, antenna shops, roadside stations, regional cooperatives) and small-to-mid sized craft workshops. Especially relevant for shops dealing with one-of-a-kind pieces, those wanting to reach overseas customers, and those struggling with paper-and-Excel operations.

Yes. Some clients run a retail hub and operate their own workshop, and we configure each side around its own workflow.

Book a free online discovery call (30–60 min). We listen to your current operations, challenges, and goals, then suggest what fits. No sales pressure — if it is not a match, we will say so.

Of course. Information-gathering and comparison stages are welcome. We will be candid about how we compare to alternatives and whether building in-house might be better for you.

Two distinguishers: (1) a system designed for one-of-a-kind craft at the piece level, and (2) film, translation, and operations software handled in-house by one team. Generic ERPs and POS systems do not handle "one piece at a time" and "translation that survives cross-border commerce" — we do both.

For retailers: monthly plans (Web only / E-commerce only / both) plus film plans (Light to Cinema). For makers: starts with a free or at-cost operations audit, then a tailored quote per workshop. See the Pricing section on each service page for details.

For maker operations software, yes — to scope the right modules. The online audit is free, so there is no commitment. Retailer monthly plans and film plans can start without an audit.

Not during your contract. At renewal (after the six-month minimum), pricing may be revisited based on actual usage — always agreed with you in advance.

No. After the six-month minimum, cancel any time with thirty days written notice — no fees.

Highly variable by workshop size, modules, and delivery model. Typical ranges: ¥300k–¥2M setup, ¥10k–¥50k / month ongoing — but the actual quote comes from the operations audit.

Bank transfer (invoice) is standard. Credit card and corporate direct debit are available on request. Monthly plans are paid in advance.

Yes — discovery calls and quotes are always free. For custom builds, you receive a tailored proposal after the operations audit.

Web/E-commerce and film: 3–6 weeks. Operations software: 4–12 weeks depending on scope. The flow is audit → proposal → agreement → build → launch. Tell us if you have a tight timeline.

Yes. Many shops run paper or Excel in parallel during the transition. We do not force "rip-and-replace" — we go at your pace.

Yes. We run a 1–3 hour on-site or online training during launch, and provide a paper manual for the floor.

Yes. We handle the import. CSV-exportable systems migrate cleanly; handwritten ledgers or photo-based records may incur an additional fee.

Yes. The design target is "one tap on a phone to change status." Input is minimised, and we recommend running the system alongside paper for the first few months.

A monthly improvement meeting (online, 30–60 min) is standard. Day-to-day questions go through email, LINE, or phone. Emergency response is provided.

You do. Product master, customer data, transaction history — all content data belongs to your shop or workshop. KŌGEI is the operator; we never use your data without your permission.

Full export to CSV / JSON at any time. Vendor lock-in is avoided by design — your data is yours, even after you leave. Deletion on request after handover.

Compliant with Japanese personal information protection law (APPI). NDAs available. Data is hosted in Japan-region cloud (AWS Tokyo / GCP Tokyo) by default, no overseas servers.

TLS encryption end-to-end, multi-factor authentication for access, encrypted storage at rest, regular vulnerability assessments. Audit logs are accessible to you.

Yes — freee, Money Forward, Shopify, STORES, BASE, Square, and custom APIs. A no-integration plan is also available.

SaaS (we host, monthly) is the default, but perpetual licence, on-premise, and cooperative-shared deployments are all options. Decided alongside the module scope, during the operations audit.

Japanese and English standard. Chinese (simplified / traditional), French, and Spanish are optional. Two-pass workflow: AI draft → native or specialist translator review. Craft-specific terminology is supported.

The AI produces a draft only — material, form, and technique candidates. The shopkeeper or maker always confirms before publication. Wrong info is not pushed live.

1–3 people depending on the plan: photographer plus an assistant, with a sound/subtitle technician for Standard and above. Shoots are scoped and directed in advance to keep them efficient.

Yes — for a +50% surcharge, full economic copyright transfers (with a moral-rights non-assertion clause in the contract). Even without the buyout, in-shop, social-media, and official-website usage rights are included.

We help you set up forwarders and customs agents and design the operational flow. Actual customs and packing are handled by you or partner agents — we orchestrate, not execute.

Yes — this is the architectural core. Finished pieces are tracked at the piece level (process, status, photo, price). Materials, glazes, and blanks are tracked as SKU quantities. Both live in the same ledger.

Not perfectly, but meaningfully. Standard process times and per-craftsperson capacity, on a Gantt, give the next generation enough signal to pick up "what comes next." Accuracy improves as you operate the system together.

Yes. Cooperative-shared deployments are supported, with the cooperative office as the central operator. Shared use qualifies for discounts.

Per-module access control restricts recipes and costing to specific staff. NDAs are signed by default.

Materials, labour, and consumables roll up to a per-piece reference cost. For one-of-a-kind work, approximated from standard process times. The system surfaces the economics — the maker sets the price.

A small organisation. Film (shooting, editing, subtitles) and operations software (design, development, operation) live in one team. Each client gets a dedicated point of contact.

Case studies require your written consent. You can opt out at any time, and we always show you the case-study draft before publishing.

Standard support hours are weekdays 9:00–18:00. Weekend, holiday, and after-hours emergency response is available as an add-on. We design "operations don't stop" architectures from the start.

Multilingual sites and commerce, overseas payments (Stripe / PayPal / Wise), and shipping flows — designed end-to-end.

Small retailers and workshops (revenue from ¥several million to ¥several hundred million). Not built for enterprise — best fit if "full ERP is too heavy, but paper-and-Excel is the current ceiling."